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Bitrix24

Bitrix24

4.2 (837)
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Most Recent

"A Power House System That Requires Setup."

3.0

Eric R B. - Chief Product OfficerNovember 7, 2023

STARTING PRICE

$61

per month
flat rate

Free Trial
Available

EASE OF USE

4.0/5

Based on Capterra user reviews

TOP RATED

2024 Shortlist Badge
2024 Shortlist Badge

Bitrix24 is featured in 56 Capterra Shortlist™ rankings

Capterra Shortlist charts the highest-rated and most popular products to help you create a better software list.

What is Bitrix24?

Bitrix24 is #1 free client management (CRM) and customer service solution, used by 12 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service — email, telephony, website live chat, Facebook, Instagram, Viber, WhatsApp, Skype, Slack and other mobile messengers are supported.

Bitrix24 Overview

Provider

Bitrix

Located In

UNITED STATES OF AMERICA

Foundation

1998

Deployment

Cloud, SaaS, Web-Based, On-Premise Windows, On-Premise Linux

Training

Documentation, Videos, Webinars

Support

FAQs/Forum, Email/Help Desk, Knowledge Base, Chat, 24/7 (Live rep)

Who uses Bitrix24?

Bitrix24 is a perfect solution for all types of businesses. It has something for every department — sales, marketing, project management, HR, and more.

Content Source: Bitrix24

Integration Ecosystem

Google Calendar logo
Google Calendar
Gmail logo
Gmail
Azure Active Directory logo
Azure Active Directory
Microsoft Outlook logo
Microsoft Outlook
Apache OpenOffice logo
Apache OpenOffice
+ 37
Bitrix24 Kanban Board
Bitrix24 Gantt Chart
Bitrix24 Drive
Bitrix24 Chats
Bitrix24 Videocalls

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How much is Bitrix24?

Starting From:
$61 Per Month
Pricing Model: Flat Rate
  • Yes, has free trial
  • Yes, has free version
Pricing Details (Provided by Vendor):
A 15-day free trial is available, and a free plan for starter business tools, after which pricing is as follows: Cloud Basic: $61/mo Standard: $124/mo Professional: $249/mo On-premise Business: $2990 (one-time license) Enterprise: $24990 (one-time license)

Bitrix24 Features

What solutions does Bitrix24 provide?

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Bitrix24 Reviews

Showing 5 of 837 reviews
Overall
4.2
Ease of Use
4.0
Customer Service
4.0

Pros

  • We choose Bitrix for our compnay's CRM solution but I found that there are many more features which are useful for us. I love how we can manage leads from different sources on same platform.

  • The sales processes were automated, and I have greater control over my company and my employees and thus extract better performance from my team.

  • Bitrix24 is an outstanding CRM meant for social collaboration and for managing interactions with clients and team members.

  • The best part about the software is how easy it is to implement and there are user guides/video tutorials for almost everything that is available on the platform.

Cons

  • It is awful and the service is worse than the software. It was nothing like what was presented to me.

  • It is disjointed and primitive, and customer service is the worst I have ever encountered.

  • If i could provide a lower score, I would. The company falsely advertises integrations with Quickbooks Online, it does not work.

  • The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.

Read All 837 Reviews

Most Recent Video User Review for Bitrix24

SEE ALL VIDEO REVIEWS
Video Review

A Power House System That Requires Setup.

3.0
Posted on October 11, 2023POSTED BY:

Eric R B.

Chief Product Officer•Computer Software
Reviewer Source

Most Helpful Reviews for Bitrix24

Avatar Image
Paulo F.
Finance
Marketing and Advertising, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 2, 2024
"Great task management platform. Great freemium version! "
Overall: Overall Bitrix24 has been great for my business. Having a place to see all the tasks, assign to employees and follow up on the work has really saved me time and money!
Pros: For task management it's FREE, it's easy to set up, it's easy to use.
Cons: There are many features that I haven't had the chance to use because it would require me to take some time to review it, test, and implement with the team.
Switched From: Trello
Reasons for Switching to Bitrix24: Because I needed a better task management tool.

Vendor Response

By Bitrix on May 8, 2024
Thank you for your positive review and for choosing Bitrix24 as your task management platform, Paulo! We're thrilled to hear that our free version has met your business needs, making setup and daily use easy and efficient. We understand that exploring new features can require time and effort, and we're here to support you through that process. Our team is ready to help with resources, training, and support to ensure you can make the most out of Bitrix24. Your success in saving time and money by streamlining task management and team coordination is exactly what we aim for. Thank you for sharing your experience, and we look forward to continuing to support your business growth.
Avatar Image
Becky F.
Software Developer
Hospital & Health Care, 51-200 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
April 17, 2023
"Simple and intuitive CRM without many complications"
Overall: Bitrix24 allows us to monitor agency projects from start to finish, as well as sales processes and metrics. So we don't need a plethora of specialized platforms or pieces of software for each task; instead, we may use a unified system. It's also really convenient to keep all of your files in one place on Google Drive.
Pros: It's a user-friendly CRM with straightforward features. There are a lot of predefined options in the projects section that may help any company with limited expertise manage day-to-day operations beginning at any point in the sales funnel.
Cons: For our purposes, the projects section has a great deal of information, therefore we'd like it if there were a way to export, say, a task's individual subtasks in order to compile a report. When you have to hand over all the gory details of a project to a client, your efficiency takes a nosedive.
Switched From: Salesforce Sales Cloud and HubSpot CRM
Reasons for Switching to Bitrix24: The simplicity with which we can tailor our pipeline to our specific needs, navigating between items and gaining a firmer grasp on the sales process.
Verified Reviewer
Marketing Manager Consultant
Financial Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
3.0
Ease of Use
1.0
Customer Service
1.0
Features
3.0
Value for Money
1.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
April 22, 2024
"Not very user friendly"
Overall: Some of our clients don't like Hubspot, or find it too expensive. They usually go for Bitrix or Zoho CRM. Bitrix is good, but adds too much overhead for us and additional stress.
Pros: I liked that it had a lot of features to offer. We considered this product for a client of ours after they brought it to our attention. Doing integrations was painful as a lot of bugs happened in this system
Cons: It's very user-friendly, but the design made it difficult for our client's employees to work on it and we had to bring in a Bitrix expert to do continuous training for them.
Alternatives Considered: Zoho CRM and HubSpot CRM
Reasons for Choosing Bitrix24: It was mostly cost for most of the customers that have decided to use it.

Vendor Response

By Bitrix on May 8, 2024
Thank you for taking the time to share your feedback. We're glad to hear that the extensive features of Bitrix24 caught your attention. We understand that the complexity of our system can sometimes be challenging, and we're continuously working on making our platform more user-friendly and intuitive. We appreciate your honesty and will take your comments into consideration as we strive to improve.
Avatar Image
Tichaona Redemptor R.
Chief information officer
Information Technology and Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
3.0
Features
2.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
February 9, 2024
"Digital business enterprise."
Overall: Exciting and mostly informative with all features
Pros: Bitrix24 often allows users to customize project workflows and set granular permissions. This flexibility enables organizations to tailor the platform to their specific project management needs and control access to sensitive information.
Cons: too many templets that has been used by other users of the platform
Alternatives Considered: Upbase and Basecamp
Reasons for Choosing Bitrix24: Automatically Growing Client Database: Whenever you receive an email, phone call, or message from a new contact, Bitrix24 can automatically add them to your CRM contact list. This ensures that your contact base keeps growing as you interact with clients
Switched From: Upbase and Basecamp
Reasons for Switching to Bitrix24: Checking more project management tools that can assist business.

Vendor Response

By Bitrix on April 24, 2024
Thank you for taking the time to leave a review. It's great to know you find the platform exciting and informative, and we're pleased that the automatic growth of your client database through our CRM has been beneficial for your business. Your decision to switch to Bitrix24 for more comprehensive project management tools is valued, and we're committed to supporting your business's success.
Avatar Image
Krishna L.
Human Resources Generalist
Hospital & Health Care, 5,001-10,000 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
March 14, 2023
"An all-inclusive project management software"
Overall: It has helped us with task management, Gantt chart creation, task delegation, document integration, and software that can work with our other company applications.
Pros: As a company wide platform, Bitrix24 has been implemented. For us, this project management software has been the most comprehensive and powerful one we've ever used. Bitrix also provides simple integrations that can be implemented immediately.
Cons: The product's UI leaves much to be desired. While the learning curve is shorter than that of other software, it is still noticeable when first using the program.
Switched From: Zoho CRM
Reasons for Switching to Bitrix24: Bitrix24 is the most versatile and complete business management software available. The features available with both the free and premium versions are same. Thanks to its Gantt chart feature, all users are able to see the development of projects in a way that is impossible with other software.
Read All 837 Reviews
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Bitrix24 is featured in 56 Capterra Shortlist rankings

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